There are several free/commercial websites and platforms providing the similar service. The report platform should be map-based, which allows users to locate the reported issues. Some platforms allow users to report not only the issues need to be fixed, but also the places they find satisfying and should be preserved, and users can also provide their own solutions. In addition to these third-party platforms/websites, local government or public administration can also provide a portal (an email adress or a link on the project website) to citizens to report issues. Issue reports should be directed to the responsible persons, therefore the platform should have certain categories of issues for selection and the responsible persons named for each category.
Reports collection & responds
Participants’ reports will be sent to responsible persons/departments, then the responsibles will act on the reported issues. Whether the issues will be fixed or not, the responsibles should reply the participants about how the it will be fixed or why it will be remained. Therefore, participants are usually asked for their email address or other contact detail.