This method is usually used by government, who is responsible for drafting and approving a planning proposal. An official comment portal should be available before the project implementation.
An official comment portal does not necessary be a stand-alone platform. It can be intergrated in a planning forum, a project display platform, or an official website of government/project. It can also be a dedicated email address. Supportive guideline demonstrating how to make an official comment/complaint should be found through the portal.
A project proposal should be drafted and displayed before collecting public’s opinions. The display period should be long enough (usually it is regulated by law, e.g. four weeks or one month in Latvia and Estonia, 30 or 14 days in Finland depending on the scale of the project) for the public to acknowledge the proposal.
Public opinion collection
During the proposal’s publicity period, the online comment system should be opened to the public. It is optional to provide a background map for participants to locate the proposed project or the issues they want to comment on. This system should allows eligible citizens to submit a complaint to the proposed project. To ensure the eligibility of the participants, identity authentication is usually required.
After collecting the citizens’ complaints/opinions, feedbacks about whether the complaint is solved or not, whether the suggestion is accepted or not, should be given to the commenter. The feedbacks should be targeted and avoid a bureaucratic tone.