Information desk is a counter where people may obtain information. Typically, it has a human operator and is located in public buildings, such as airport, library, train station, etc.
Information hub in the city where people can get the information about the ongoing plans.
Skills required from participants - Basic
Resources - Low, Medium
Laituri - Helsinki, Finland, since 2008
Laituri is an urban information centre in Helsinki established in 2008. Attached to the Helsinki Municipality’s city planning department, Laituri helps disseminating information about the city’s development plans and new projects through exhibitions and presentations. Instead of being a one-directional communication channel, Laituri also acts as an interface for feedbacks from citizens: with the help of workshops and discussions, the centre plays a key role in participation processes addressing urban transformation in the Finnish capital (Polyák, 2017) .